FAQ

Frequently Asked Questions

Welcome to Aminart's FAQ page, where we aim to address common queries and provide you with the information you need. If you can't find an answer to your question here, feel free to reach out to our customer support.

How can I place an order?

To place an order, simply browse our selection of customized sneakers, or choose a product or service, add your desired items to the cart, and proceed to checkout. Follow the prompts to provide necessary information and choose your preferred payment method.

What payment methods do you accept?

We accept major credit and debit cards, as well as PayPal, for secure and convenient transactions.

How do I track my order?

Once your order is confirmed and ready to ship, we'll send you an email with a tracking number. Use this tracking number to monitor your shipment's progress.

Can I make changes to my order after placing it?

Changes or cancellations must be communicated within 24 hours of placing the order.
Contact us at aminartcustom@gmail.com for assistance.

What is your return policy?

Due to the personalized nature of our products, we do not accept returns or exchanges unless the item is damaged upon arrival. Please contact us within 7 days with photos and a description if this occurs.

How long does shipping take?

Shipping times vary based on your location. You can find estimated delivery times during the checkout process.

What if there are delays in shipping?

Any delays occurring after the order has been shipped are beyond our control. Factors such as customs procedures or weather conditions may impact delivery times.

Do you offer international shipping?

Yes, we offer international shipping. Be aware that additional customs fees, taxes, or import duties may apply for international orders.

Can I contact you for further assistance?

Absolutely! Feel free to reach out to our customer support at [+39 338 199 86 00], aminartcustom@gmail.com, or through direct messages on Instagram @aminart_italy.

We hope this FAQ page provides helpful information. If you have any other questions, don't hesitate to get in touch with us. Thank you for choosing Aminart!